Refund Policy

Refund Policy

Effective Date: 4/19/25

At [Charity Name], we are deeply grateful for your support. As a non-profit organization, your donations help us continue our mission of [insert mission briefly, e.g., providing clean water, supporting education, etc.].

We aim to handle all donations and purchases with transparency and integrity. Please read our refund policy carefully.

1. Donations

All donations made to One4hope are non-refundable. Once a donation is processed, it cannot be refunded, except in the case of:

  • A processing error (e.g., duplicate donations)

  • Unauthorized or fraudulent transactions

If you believe a donation was made in error, please contact us within 14 days of the transaction. We will review the situation and issue a refund if appropriate.

2. Merchandise / Event Tickets (if applicable)

If you purchased merchandise or event tickets through our website:

  • You may request a refund within 14 days of purchase, provided the item is unused and in its original condition.

  • Return shipping costs (if applicable) are the responsibility of the buyer, unless the item was defective or incorrect.

  • Refunds for event tickets will only be issued if the event is canceled or rescheduled and you’re unable to attend.

3. How to Request a Refund

Please email us at info@one4hope.com with the following details:

  • Your full name

  • Donation or order reference number

  • Reason for the refund request

  • Proof of payment (if available)

We aim to respond to all refund requests within 5–7 business days.

4. Contact Us

If you have any questions about our refund policy, please contact:

📧 Email: info@one4hope.com
📍 Address: 1207 Delaware Ave. #2348 Wilmington, DE 19806
📞 Phone: (302) 223-9498